Policies

Policies
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Please remember that we are a small business. I kindly request that you do not ask to be made an exception of any of these policies.

Returns

Thank you for choosing Rugged Charm Boutique!! Please know our return policy is set in place to protect our pricing, customers, and boutique! 

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached (no odor, wear, makeup stains, perfumes, animal hair/odor, alterations to the items, cigarette smoke, etc.). All returns made within the allotted time period will receive shop credit. Shop credit can be used on any item at any time. Returns of shoes must be completed with the box and show absolutely no signs of wear. Please see below the time allotment whether your item was shipped or purchased for local pickup.

For shipped items, all items must be returned to me within 7 days from the date your item is delivered. If the 7 days have gone by since your delivery, unfortunately we can’t accept a return on your item(s). If an item is returned that is outside the return window, it will be shipped back to purchaser at purchaser’s expense. Purchaser will have 1 week to pay the shipping fee before item is donated. When completing returns within the allotted time, I recommend to use a shipping provider with tracking information. USPS is a great option for this! 

PLEASE NOTE!! If your original order qualified you for a free shipping promotion and you return any or all items from your purchase, you will receive shop credit for your merchandise minus the cost of shipping the original order. 

All Items shipped international and APO are not eligible for return.

All returns will receive a shop credit code to use at checkout. You will be able to use this code to purchase the same item in a different size or for purchasing a different item.

All sale items, giveaway items, pre-order items, jewelry, accessories, intimates (such as bralettes) and gift cards are non-returnable. Shoes must be returned in the original box with the box in the same shape received.

ANY purchase made through a sale or discount promotion is final sale.

Shop Credit

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. Rejections will only occur if the item does not meet the above criteria.
Once approved, your shop credit will be processed and a credit code will be given to you to use on a future purchase.


Defective Items


I stand behind my products, and thoroughly inspect each items prior to shipment, however, something may slip by. If this happens to you, I sincerely apologize!! If you receive a defective item, please take a picture and email the claim to gunthers2015@gmail.com. Normal wear and tear is NOT considered defective, and will not be accepted. Errors while washing will also not be clause for defective items. We only replace items if they are defective or damaged. Defective or damaged items must be reported within 48 hours of either delivery (shipped items) or order date (pickup items). Items are not eligible to be claimed as defective once worn and/or tags are removed. You will need to send us an email at gunthers2015@gmail.com and send your item to: 1448 E 2100th Street Camp Point IL 62320. Return of the defective item must be completed within 7 days of delivery of item (shipped) or of the date the order was placed (pickup).

Care & Use

For optimal wear, I recommend to hand wash your items and lay flat to dry. 

Shipping

All items will be shipped within two business days of purchase. To return your product, you should mail your product to:

Rugged Charm Boutique: 1448 E 2100th Street, Camp Point, IL 62320

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. I highly suggest using a shipping service that provides tracking information.

Cancellations

Orders are not be eligible for cancellation for any reason.

Excessive Returns

More than 3 returns in a 30 day period is considered excessive and are subject to a 15% restocking fee, which will be deducted from your stop credit.

Giveaway Credits

Giveaway Credits for $15 must be used on an order with a minimum subtotal of $30. Giveaway Credits for $20 must be used on an order with a minimum subtotal of $40. Giveaway Credits for $25 must be used on an order with a minimum subtotal of $50.

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